Har Din Shubh (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Har Din Shubh collects, uses, stores, processes, protects, and manages your information when you use:

• hardinshubh.com
• our services
• our products
• consultations
• WhatsApp communications
• digital downloads
• subscription services
• customer support interactions

By using our services, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information including but not limited to:

Identity Information

• full name
• preferred name
• email address
• mobile number
• WhatsApp number

Birth / Astrology Information

Where required for personalized services:

• date of birth
• exact time of birth
• place of birth
• gender (if voluntarily provided)
• relationship details where relevant
• profession details
• business details
• other contextual information voluntarily provided

Transaction Information

Including:

• purchase history
• subscription details
• invoices
• payment confirmations
• payment metadata
• Razorpay transaction references
• order IDs

Important: Har Din Shubh does NOT store complete credit card information. Payments are processed through authorized third-party processors.

Shipping Information

Where physical products are purchased:

• delivery name
• address
• city
• state
• postal code
• country
• contact number

Technical Information

Automatically collected data may include:

• IP address
• browser type
• device information
• operating system
• time zone
• referral URLs
• usage logs
• interaction data
• cookies
• analytics information

Communication Information

When you contact us:

• support emails
• WhatsApp messages
• inquiry submissions
• complaint communications
• grievance submissions
• consultation notes

2. HOW WE USE YOUR INFORMATION

We may use information for:

• service delivery
• personalized astrology interpretation
• consultation preparation
• customer support
• subscription fulfilment
• digital product delivery
• physical order fulfilment
• payment reconciliation
• fraud prevention
• service improvement
• operational analytics
• customer communication
• compliance obligations
• dispute resolution
• recordkeeping
• audit protection

3. WHATSAPP COMMUNICATION DATA

If you subscribe to WhatsApp services:

We may use your WhatsApp number for:

• daily guidance delivery
• service notifications
• billing reminders
• renewal reminders
• order updates
• customer support responses
• transaction alerts

Messaging depends on WhatsApp / Meta infrastructure. We do not control platform-level availability.

4. CONSENT FOR PERSONALIZED ASTROLOGY DATA

Where you provide:

• birth date
• birth time
• birth place
• personal context

You voluntarily consent to our use of that information for:

• astrology interpretation
• personalized reports
• guidance generation
• spiritual consultation services

Submission of such information is voluntary. If you do not wish such data to be processed, please do not use personalized services.

5. PAYMENT PROCESSING

Payments may be processed through third-party providers including:

• Razorpay
• banking infrastructure
• UPI networks
• card processors
• international payment infrastructure

We do not directly control third-party processor systems. Third-party processors may maintain their own privacy practices.

6. COOKIES & TRACKING

Our website may use:

• functional cookies
• session cookies
• analytics cookies
• operational cookies
• preference cookies

Cookies help with:

• website functionality
• login continuity
• session continuity
• analytics
• performance optimization

You may disable cookies in browser settings. Some features may not function properly if cookies are disabled.

7. INFORMATION SHARING

We do NOT sell personal data for commercial resale. However, information may be shared where necessary with:

Service Providers

Such as:

• payment processors
• hosting providers
• messaging infrastructure providers
• analytics providers
• email delivery providers
• logistics partners
• technical support vendors

Legal Compliance

Where required:

• lawful requests
• legal process
• fraud investigation
• regulatory compliance
• dispute defense
• law enforcement cooperation where legally required

8. INTERNATIONAL USERS

If you access services from outside India:

You understand your information may be processed in:

• India
• infrastructure jurisdictions used by service providers

Cross-border data handling may occur through third-party providers. By using the services, you consent where legally required.

9. DATA RETENTION

We may retain information for reasonable business purposes including:

• service continuity
• billing
• compliance
• accounting
• dispute resolution
• fraud prevention
• audit defense
• customer support history
• legal obligations

Retention duration may vary depending on:

• type of service
• applicable law
• operational need

10. SECURITY

We use commercially reasonable measures to protect information. However:

• No internet-based system is completely secure.
• No guarantee can be made regarding absolute security.
• Users acknowledge inherent internet risk.

11. USER RIGHTS

Subject to applicable law, users may request:

• access to certain data
• correction of inaccurate information
• deletion requests where legally permissible
• communication preference changes
• unsubscribe requests

Requests may be sent to: support@hardinshubh.com

12. WHATSAPP UNSUBSCRIBE

Users may opt out of WhatsApp communications by:

• replying STOP
• contacting support
• requesting communication discontinuation

Operational transactional communications may still occur where necessary.

13. CHILDREN

Services are intended only for adults.

Users under 18 must not use paid services without lawful supervision where permitted. We do not knowingly target minors.

14. THIRD-PARTY LINKS

Website may contain links to third-party websites. We are not responsible for:

• external privacy practices
• third-party content
• external services
• external data handling

Users should review third-party policies independently.

15. BUSINESS TRANSITIONS

If business operations are reorganized, transferred, merged, or commercially restructured:

Relevant operational information may transfer as part of legitimate business continuity.

16. LIMITATION OF PRIVACY LIABILITY

To the extent permitted by law:

Har Din Shubh shall not be liable for:

• unauthorized third-party access
• force majeure cyber incidents
• infrastructure provider failures
• processor breaches outside our direct control
• user-side security failures

17. DPDP / DATA GOVERNANCE POSITION

Where applicable under Indian law:

Har Din Shubh intends reasonable compliance with relevant privacy and data governance obligations. Nothing in this policy creates obligations beyond applicable law where not legally required.

19. POLICY CHANGES

We may modify this Privacy Policy at any time. Updated versions become effective when published.

Continued use constitutes acceptance.