This policy governs refunds, cancellations, shipping, returns, replacements, physical product fulfilment, and digital purchase handling for Har Din Shubh (hardinshubh.com).

By purchasing any product or service, you agree to this policy.

SECTION A — REFUND POLICY

1. GENERAL REFUND PRINCIPLE

Har Din Shubh follows a case-by-case goodwill commercial refund review model.

Refunds are not automatic unless required by applicable law.

Approval depends on:

• transaction type
• service type
• delivery status
• nature of issue
• evidence submitted
• operational verification

2. ELIGIBLE REFUND SCENARIOS

Refund consideration may apply where:

Duplicate Payment

If you are charged more than once for the same order/service.

Verified Technical Non-Delivery

If:

• digital product was never delivered
• paid consultation was never provided
• subscription activation failed
• service failure was clearly caused by Har Din Shubh

Payment Collected but Service Not Activated

Where:

• payment succeeded
• activation failed
• issue is verified by us

Proven Processing Error

Such as:

• accidental overcharge
• system billing duplication
• internal transaction error

3. NON-REFUNDABLE SITUATIONS

Refunds are generally NOT available for:

Interpretive Dissatisfaction

Including:

• disagreement with astrology interpretation
• dissatisfaction with guidance
• disagreement with spiritual suggestions
• unmet expectations

Because such services are interpretive and subjective.

User Error

Including:

• incorrect birth details
• incorrect email
• wrong WhatsApp number
• incorrect address
• wrong order information
• delayed customer response

Delivered Digital Products

Once digital access is provided.

Examples:

• PDF reports
• ebooks
• kundli reports
• downloadable content
• digital guidance materials

Completed Consultations

Once consultation service is rendered.

Change of Mind

Where no service fault exists.

Delays Beyond Control

Including:

• payment gateway delays
• bank reconciliation delays
• Meta/WhatsApp disruptions
• courier delays
• customs delays
• internet outages

4. GOODWILL REFUNDS

Har Din Shubh may, at its sole commercial discretion, offer:

• partial refund
• store credit
• service credit
• replacement
• goodwill adjustment

This does not create a future entitlement.

5. REFUND PROCESS

Refund requests should include:

• full name
• order number
• payment reference
• issue description
• screenshots where applicable
• supporting evidence

Send to: support@hardinshubh.com

6. REFUND TIMELINE

Review timelines may vary.

Approved refunds may take reasonable processing time depending on:

• payment processor
• bank timelines
• payment method
• verification complexity

SECTION B — CANCELLATION POLICY

7. SUBSCRIPTION CANCELLATION

Users may cancel recurring subscriptions.

Cancellation stops future renewals.

Cancellation does NOT automatically entitle refund for:

• current billing cycle
• already delivered benefits
• partially consumed services

8. CONSULTATION CANCELLATION

Consultation cancellation requests may be reviewed depending on:

• notice period
• preparation already completed
• scheduling impact
• personalization work already performed

9. DIGITAL ORDER CANCELLATION

Digital product orders generally cannot be cancelled after delivery initiation.

SECTION C — SHIPPING POLICY

10. PHYSICAL PRODUCTS COVERED

Shipping applies to products such as:

• yantras
• rudraksha
• pujan materials
• deity replicas
• framed spiritual products
• books
• ritual accessories
• vastu items
• traditional symbolic spiritual products

11. SHIPPING TIMELINES

Shipping estimates are indicative only.

Actual delivery depends on:

• order volume
• location
• courier performance
• customs
• holidays
• weather
• infrastructure conditions

No exact delivery guarantee is provided unless explicitly stated.

12. ADDRESS RESPONSIBILITY

Customers are responsible for accurate:

• recipient name
• address
• postal code
• city
• state
• country
• phone number

Incorrect information may result in:

• delay
• failed delivery
• return shipment
• extra charges

13. INTERNATIONAL SHIPPING

International customers acknowledge possible:

• customs review
• import checks
• taxation
• duties
• shipping delay
• documentation requirements

Customer remains responsible unless otherwise stated.

14. SHIPPING LIMITATIONS

Har Din Shubh may refuse shipment where:

• jurisdiction restrictions exist
• logistics are impractical
• legal limitations apply
• customs risk is excessive

SECTION D — RETURN / REPLACEMENT POLICY

15. ELIGIBLE RETURN / REPLACEMENT CASES

Possible review may occur where:

Damaged On Arrival

Product visibly damaged in transit.

Wrong Product Delivered

Incorrect item received.

Manufacturing Defect

Where applicable.

Significant Shipment Error

Verified fulfilment mistake.

16. NON-RETURNABLE ITEMS

Generally non-returnable:

• customized items
• ritual-prepared items
• personalized products
• spiritually prepared products
• opened consumable-like items if ever introduced
• altered products
• damaged through misuse

17. RETURN EVIDENCE

Customers may be required to provide:

• photos
• videos
• packaging images
• invoice details
• order references

Failure to provide evidence may affect approval.

18. INSPECTION REQUIREMENT

Products should be inspected promptly after delivery.

Delayed reporting may affect eligibility.

19. REPLACEMENT DISCRETION

Har Din Shubh may choose:

• replacement
• partial credit
• refund
• repair remedy
• alternate resolution

depending on circumstances.

SECTION E — FAILED DELIVERY

20. DELIVERY FAILURE

If delivery fails because of:

• incorrect address
• unavailable recipient
• refusal to accept
• customs non-clearance
• user-side issue

additional charges may apply. Refund may be denied.

SECTION F — LOST SHIPMENTS

21. LOST SHIPMENT REVIEW

Lost shipment claims are subject to courier verification. Investigation may be required before resolution.

SECTION G — FORCE MAJEURE SHIPPING

22. NO LIABILITY FOR DELAYS CAUSED BY

• natural disasters
• strikes
• customs delays
• courier disruption
• political events
• infrastructure failure
• cyber incidents
• force majeure events

SECTION I — POLICY MODIFICATION

Har Din Shubh may update this policy anytime.

Continued use constitutes acceptance.