This WhatsApp Communication Policy governs all WhatsApp-based communication between Har Din Shubh (hardinshubh.com) and users.

By subscribing, messaging us, opting in, or interacting through our official WhatsApp Business channels, you agree to this policy.

1. WHATSAPP COMMUNICATION NATURE

Har Din Shubh may use WhatsApp Business communication for:

• subscription service delivery
• daily astrology guidance
• reminders
• payment notifications
• subscription renewal alerts
• order updates
• shipping updates
• consultation scheduling
• customer support
• dispute handling
• grievance responses
• account notifications
• digital product delivery support

2. CONSENT TO RECEIVE WHATSAPP COMMUNICATIONS

By subscribing or voluntarily sharing your WhatsApp number, you expressly consent to receive communications from Har Din Shubh.

Consent may occur through:

• website opt-in forms
• checkout acceptance
• subscription sign-up
• direct customer request
• WhatsApp initiation by customer
• support communication request
• consultation booking

Consent applies only to relevant service-related communication.

3. NO UNSOLICITED SPAM POLICY

Har Din Shubh does NOT intend to send unsolicited spam communications.

Messages are intended only where:

• user has opted in
• service relationship exists
• transaction relationship exists
• support communication is requested
• legitimate service communication is required

4. MESSAGE FREQUENCY

Message frequency may vary depending on services.

Examples may include:

• daily subscription messages
• occasional reminders
• order updates
• customer support responses
• grievance communications

Exact frequency is not guaranteed.

5. PLATFORM DEPENDENCY

WhatsApp communications depend on:

• Meta infrastructure
• WhatsApp platform functionality
• network conditions
• user account availability
• regional platform access

Har Din Shubh is not responsible for failures caused by platform dependency.

6. USER RESPONSIBILITY

Users are responsible for:

• maintaining valid WhatsApp access
• keeping correct registered number
• ensuring message availability
• not blocking official communication unintentionally
• maintaining lawful use of the platform

7. OPT-OUT / UNSUBSCRIBE

Users may opt out where applicable by:

• replying STOP
• contacting support
• requesting communication discontinuation

However: Transactional or legally necessary communication may still occur where required.

8. MESSAGE CONTENT DISCLAIMER

WhatsApp content may include:

• interpretive guidance
• reminders
• customer notices
• support responses
• operational updates

Such communication remains subject to all website disclaimers and policies.

9. THIRD-PARTY PLATFORM DISCLAIMER

WhatsApp is operated by Meta.

Har Din Shubh does not control:

• delivery certainty
• Meta platform uptime
• platform outages
• Meta data practices
• network routing failures

10. ABUSE OF COMMUNICATION CHANNELS

Users may NOT:

• spam official channels
• abuse support personnel
• threaten staff
• send malicious content
• impersonate others
• commit fraud
• misuse communication systems

Violations may result in communication restriction.

ACCEPTABLE USE POLICY

11. GENERAL ACCEPTABLE USE

Users agree to use Har Din Shubh lawfully.

Users shall NOT:

• violate laws
• commit fraud
• abuse services
• misuse digital systems
• disrupt operations
• infringe intellectual property
• impersonate others
• upload harmful content
• attempt technical exploitation

12. PROHIBITED CONDUCT

Prohibited conduct includes:

• harassment
• threats
• abusive messaging
• offensive communications
• defamatory conduct
• fake payment claims
• fraudulent refund abuse
• false dispute creation
• chargeback abuse
• content scraping
• automation abuse
• unauthorized copying
• unauthorized commercial reuse

13. PAYMENT MISUSE

Users may not:

• falsely dispute valid transactions
• manipulate payment systems
• submit fraudulent payment claims
• exploit goodwill refund processes

14. INTELLECTUAL PROPERTY MISUSE

Users may not:

• copy reports
• republish website content
• reproduce consultations
• resell proprietary content
• commercially reuse materials

15. PLATFORM MISUSE

Users may not attempt:

• scraping
• crawling
• automated extraction
• security circumvention
• system disruption
• malware injection
• unauthorized access attempts

META / COMMERCE SAFE COMPLIANCE POSITION

16. NO GUARANTEED CLAIMS

Har Din Shubh does not guarantee:

• relationship outcomes
• marriage success
• financial certainty
• business certainty
• health cures
• emotional cures
• guaranteed spiritual outcomes

17. NO HEALTH CLAIM POSITION

Har Din Shubh does NOT offer:

• medical diagnosis
• treatment
• cure claims
• healthcare intervention

18. NO THERAPY CLAIM POSITION

Motivational guidance is not:

• psychotherapy
• psychiatry
• counseling treatment

19. PRODUCT POSITIONING

Products are presented as:

• symbolic
• traditional
• cultural
• spiritual
• educational

Not as guaranteed-result products.

GRIEVANCE REDRESSAL POLICY

20. CUSTOMER SUPPORT

General support: support@hardinshubh.com

21. GRIEVANCE COMMUNICATION

For grievances relating to:

• service dissatisfaction
• privacy concerns
• payment issues
• refund requests
• shipping disputes
• communication complaints
• legal notices

Contact: support@hardinshubh.com

22. RESPONSE TARGET

Response timelines may vary depending on issue complexity.

Har Din Shubh will attempt commercially reasonable response timing.

No guaranteed fixed response SLA is promised unless legally required.

23. DISPUTE ESCALATION

Users should first attempt direct resolution through support communication.

If unresolved: dispute escalation may proceed under governing dispute terms.

24. JURISDICTION

Disputes remain subject to: Raipur, Chhattisgarh, India as per governing terms.

26. POLICY MODIFICATION

Har Din Shubh may update this policy at any time.

Continued use constitutes acceptance.